Return Policy
Returns and Exchanges
At Presha Designs, we take pride in the quality of our handcrafted stencil-printed kurti fabrics and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
Eligibility for Returns
- Items must be unused, unwashed, and in the same condition that you received them.
- The item must be in its original packaging with all tags and labels attached.
- Returns must be initiated within 7 days of the purchase date.
Non-Returnable Items
- Customized or personalized items.
- Sale or clearance items.
- Items with minor imperfections inherent to handmade products.
Return Process
- To initiate a return, please contact our customer service team at preshadesignsofficial@gmail.com with your order number and reason for return.
- Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
- Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that original shipping charges are non-refundable.
Exchanges
- If you need to exchange an item for a different color or design, please contact us at preshadesignsofficial@gmail.com
- Exchanges are subject to product availability. If the item you want is out of stock, you may choose to receive a refund or select an alternative product of equal value.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at preshadesignsofficial@gmail.com with your order number and a photo of the item.
- We will provide a replacement or refund at no additional cost to you.
Contact Us
For any questions or concerns regarding our return policy, please reach out to our customer service team at:
- Email: preshadesignsofficial@gmail.com
- Phone: 093635 63800
- Address: 46/50, Anandha Veedi, Royal Garden, Kadchanendal, Madurai – 625 107.Â
Thank you for shopping with Presha Designs. Your satisfaction is our top priority!